{"id":7544,"date":"2026-09-15T10:29:57","date_gmt":"2026-09-15T13:29:57","guid":{"rendered":"https:\/\/buzzmonitor.com\/?page_id=7544"},"modified":"2026-09-16T09:40:46","modified_gmt":"2026-09-16T12:40:46","slug":"performance-de-atencion-al-cliente-en-redes-sociales","status":"publish","type":"page","link":"https:\/\/buzzmonitor.com\/es\/performance-de-atencion-al-cliente-en-redes-sociales\/","title":{"rendered":"performance-de-atencion-al-cliente-en-redes-sociales"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7544\" class=\"elementor elementor-7544\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59d8068 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59d8068\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7a1b6d86\" data-id=\"7a1b6d86\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac33c32 league-spartan elementor-widget elementor-widget-heading\" data-id=\"ac33c32\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Performance de atenci\u00f3n al cliente en redes sociales Banca vs Fintech<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cda126e elementor-widget elementor-widget-image\" data-id=\"cda126e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/buzzmonitor.com\/wp-content\/uploads\/2026\/09\/shutterstock_1669652821-768x512-1.jpg\" class=\"attachment-large size-large wp-image-7545\" alt=\"\" srcset=\"https:\/\/buzzmonitor.com\/wp-content\/uploads\/2026\/09\/shutterstock_1669652821-768x512-1.jpg 768w, https:\/\/buzzmonitor.com\/wp-content\/uploads\/2026\/09\/shutterstock_1669652821-768x512-1-300x200.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad4d995 elementor-widget elementor-widget-text-editor\" data-id=\"1ad4d995\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\" style=\"line-height: 1.38; text-align: justify; margin-top: 0pt; margin-bottom: 11pt;\">Descubre qu\u00e9 sector tiene mejor performance de atenci\u00f3n al cliente en redes sociales, si bancos tradicionales o fintech que operan en M\u00e9xico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-54439246\" data-id=\"54439246\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e2e5b0e league-spartan elementor-widget elementor-widget-heading\" data-id=\"6e2e5b0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Completa el formulario y <br> descarga el estudio<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-398bbb7 elementor-widget elementor-widget-shortcode\" data-id=\"398bbb7\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"4794\" class=\"elementor elementor-4794 elementor-4786 elementor-4786\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1b142d e-con-full fixo e-flex e-con e-child\" data-id=\"e1b142d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df673ba elementor-absolute plan elementor-hidden-mobile elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"df673ba\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/buzzmonitor.com\/wp-content\/uploads\/2026\/07\/pricing_container_es_1x.webp\" class=\"attachment-full size-full wp-image-4002\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-568fa0d elementor-widget elementor-widget-heading\" data-id=\"568fa0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Descubre c\u00f3mo Buzzmonitor puede ayudarte.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0fc925 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"a0fc925\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"_form_331\"><\/div>\r\n\r\n<script\r\n  src=\"https:\/\/elifeeurope.activehosted.com\/f\/embed.php?id=331\"\r\n  type=\"text\/javascript\"\r\n  charset=\"utf-8\">\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-f5cb18e e-con-full e-flex e-con e-parent\" data-id=\"f5cb18e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb6a88d elementor-widget elementor-widget-template\" data-id=\"fb6a88d\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"4558\" class=\"elementor elementor-4558 elementor-1589 elementor-1589\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76e49ed4 e-flex e-con-boxed e-con e-parent\" data-id=\"76e49ed4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f170e2 e-con-full fixo e-flex e-con e-child\" data-id=\"5f170e2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f02175d e-con-full e-flex e-con e-child\" data-id=\"f02175d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179f7201 elementor-widget elementor-widget-heading\" data-id=\"179f7201\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">NEWSLETTER<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-521c6c1 elementor-widget elementor-widget-html\" data-id=\"521c6c1\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"mc_embed_shell_es\">\r\n  <style>\r\n  \/* ---------- Card ---------- *\/\r\n  #mc_embed_signup_es {\r\n    background: #fff;\r\n    font-family: \"Inter\", Helvetica, Arial, sans-serif;\r\n    margin: 0;               \/* era 0 80px 0 0 -> causava estouro no mobile *\/\r\n    padding: 24px;\r\n    border-radius: 12px;\r\n    box-shadow: 0 3px 10px rgba(0, 0, 0, 0.05);\r\n    box-sizing: border-box;\r\n    width: 100%;\r\n    max-width: 100%;\r\n    overflow: hidden;        \/* trava qualquer elemento injetado que passe da borda *\/\r\n  }\r\n  \/* o respiro de 80px volta s\u00f3 no desktop *\/\r\n  @media (min-width: 992px) {\r\n    #mc_embed_signup_es { margin: 0 80px 0 0; }\r\n  }\r\n\r\n  \/* garante box-sizing em tudo que o ActiveCampaign injeta *\/\r\n  #mc_embed_signup_es,\r\n  #mc_embed_signup_es * {\r\n    box-sizing: border-box !important;\r\n  }\r\n\r\n  #mc_embed_signup_es h2 {\r\n    font-size: 20px;\r\n    font-weight: 700;\r\n    color: #222;\r\n    margin-bottom: 6px;\r\n  }\r\n  #mc_embed_signup_es p {\r\n    font-size: 14px;\r\n    color: #555;\r\n    margin-bottom: 18px;\r\n    line-height: 1.5;\r\n  }\r\n\r\n  \/* ---------- Reset do container injetado pelo ActiveCampaign ---------- *\/\r\n  #mc_embed_signup_es [id^=\"_form_\"] {\r\n    display: block !important;\r\n    background: #fff !important;\r\n    margin: 0 !important;\r\n    padding: 0 !important;\r\n    max-width: 100% !important;\r\n    width: 100% !important;\r\n    min-width: 0 !important;      \/* o AC injeta min-width fixo em alguns temas *\/\r\n    box-shadow: none !important;\r\n    border-radius: 0 !important;\r\n    font-family: \"Inter\", Helvetica, Arial, sans-serif !important;\r\n    text-align: left !important;\r\n  }\r\n\r\n  #mc_embed_signup_es ._form_436,\r\n  #mc_embed_signup_es ._form_436 > div {\r\n    text-align: left !important;\r\n    width: 100% !important;\r\n    max-width: 100% !important;\r\n    min-width: 0 !important;\r\n  }\r\n\r\n  \/* ---------- P\u00edlula (input + bot\u00e3o juntos) ---------- *\/\r\n  #mc_embed_signup_es ._form-content {\r\n    display: flex !important;\r\n    flex-wrap: nowrap !important;\r\n    align-items: stretch !important;\r\n    border: 1px solid #e2e2e2 !important;\r\n    border-radius: 30px !important;\r\n    overflow: hidden !important;\r\n    width: 100% !important;\r\n    max-width: 100% !important;\r\n    min-width: 0 !important;\r\n    transition: all 0.2s ease;\r\n  }\r\n  #mc_embed_signup_es ._form-content:focus-within {\r\n    border-color: #ff6600 !important;\r\n    box-shadow: 0 0 0 2px rgba(255, 102, 0, 0.1);\r\n  }\r\n\r\n  #mc_embed_signup_es ._form_element {\r\n    flex: 1 1 0 !important;\r\n    min-width: 0 !important;   \/* CORRE\u00c7\u00c3O PRINCIPAL: sem isso o input n\u00e3o encolhe\r\n                                  e empurra o bot\u00e3o para fora da p\u00edlula *\/\r\n    margin: 0 !important;\r\n    width: auto !important;\r\n    max-width: 100% !important;\r\n    float: none !important;\r\n    position: relative;\r\n  }\r\n\r\n  #mc_embed_signup_es ._form-label {\r\n    position: absolute !important;\r\n    width: 1px !important;\r\n    height: 1px !important;\r\n    padding: 0 !important;\r\n    margin: -1px !important;\r\n    overflow: hidden !important;\r\n    clip: rect(0, 0, 0, 0) !important;\r\n    border: 0 !important;\r\n  }\r\n\r\n  #mc_embed_signup_es ._field-wrapper {\r\n    width: 100% !important;\r\n    min-width: 0 !important;\r\n  }\r\n\r\n  #mc_embed_signup_es input[type=\"text\"],\r\n  #mc_embed_signup_es input[type=\"email\"] {\r\n    border: none !important;\r\n    width: 100% !important;\r\n    min-width: 0 !important;\r\n    max-width: 100% !important;\r\n    padding: 12px 16px !important;\r\n    font-size: 16px !important;   \/* 16px evita o zoom autom\u00e1tico no iOS *\/\r\n    line-height: 1.3 !important;\r\n    outline: none !important;\r\n    background: #fff !important;\r\n    border-radius: 0 !important;\r\n    box-sizing: border-box !important;\r\n    color: #333 !important;\r\n  }\r\n\r\n  #mc_embed_signup_es ._button-wrapper {\r\n    margin: 0 !important;\r\n    padding: 0 !important;\r\n    flex: 0 0 auto !important;\r\n    float: none !important;\r\n    display: flex !important;\r\n  }\r\n\r\n  #mc_embed_signup_es ._submit {\r\n    background-color: #ff6600 !important;\r\n    border: none !important;\r\n    border-radius: 0 30px 30px 0 !important;\r\n    padding: 12px 22px !important;\r\n    color: #fff !important;\r\n    font-weight: 600 !important;\r\n    font-size: 14px !important;\r\n    font-family: \"Inter\", sans-serif !important;\r\n    line-height: 1.3 !important;\r\n    cursor: pointer;\r\n    margin: 0 !important;\r\n    width: auto !important;\r\n    max-width: 100% !important;\r\n    white-space: nowrap;\r\n    transition: background 0.2s ease;\r\n  }\r\n  #mc_embed_signup_es ._submit:hover {\r\n    background-color: #e25b00 !important;\r\n  }\r\n\r\n  #mc_embed_signup_es .field-required {\r\n    color: #ff6600 !important;\r\n  }\r\n\r\n  #mc_embed_signup_es ._clear-element {\r\n    display: none !important;\r\n  }\r\n\r\n  #mc_embed_signup_es ._form-thank-you {\r\n    display: none;\r\n    position: relative;\r\n    background: #f8f8f8 !important;\r\n    color: #333 !important;\r\n    border: 1px solid #e0e0e0 !important;\r\n    border-radius: 12px !important;\r\n    padding: 14px 18px !important;\r\n    margin-top: 10px !important;\r\n    font-family: \"Inter\", sans-serif !important;\r\n    font-size: 14px !important;\r\n    font-weight: 500 !important;\r\n    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.08);\r\n  }\r\n\r\n  \/* mensagens de erro do AC n\u00e3o podem estourar a largura *\/\r\n  #mc_embed_signup_es ._error,\r\n  #mc_embed_signup_es ._error-inner {\r\n    max-width: 100% !important;\r\n    white-space: normal !important;\r\n    word-break: break-word !important;\r\n  }\r\n\r\n  \/* ---------- Mobile ---------- *\/\r\n  @media (max-width: 480px) {\r\n    #mc_embed_signup_es {\r\n      padding: 20px;\r\n      margin: 0;\r\n    }\r\n    \/* empilha input e bot\u00e3o: em telas estreitas a p\u00edlula n\u00e3o cabe *\/\r\n    #mc_embed_signup_es ._form-content {\r\n      flex-direction: column !important;\r\n      border: none !important;\r\n      border-radius: 0 !important;\r\n      overflow: visible !important;\r\n      gap: 10px;\r\n    }\r\n    #mc_embed_signup_es ._form-content:focus-within {\r\n      box-shadow: none !important;\r\n    }\r\n    #mc_embed_signup_es ._form_element {\r\n      width: 100% !important;\r\n      flex: 0 0 auto !important;\r\n    }\r\n    #mc_embed_signup_es input[type=\"text\"],\r\n    #mc_embed_signup_es input[type=\"email\"] {\r\n      border: 1px solid #e2e2e2 !important;\r\n      border-radius: 30px !important;\r\n      padding: 12px 18px !important;\r\n    }\r\n    #mc_embed_signup_es input[type=\"text\"]:focus,\r\n    #mc_embed_signup_es input[type=\"email\"]:focus {\r\n      border-color: #ff6600 !important;\r\n      box-shadow: 0 0 0 2px rgba(255, 102, 0, 0.1) !important;\r\n    }\r\n    #mc_embed_signup_es ._button-wrapper {\r\n      width: 100% !important;\r\n    }\r\n    #mc_embed_signup_es ._submit {\r\n      width: 100% !important;\r\n      border-radius: 30px !important;\r\n      padding: 13px 22px !important;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n  <div id=\"mc_embed_signup_es\">\r\n    <h2>\u00a1Mantente actualizado!<\/h2>\r\n    <p>\r\n      Suscr\u00edbete para recibir noticias y tendencias relacionadas con el\r\n      mundo del marketing y las redes sociales.\r\n    <\/p>\r\n    <div class=\"_form_436\"><\/div>\r\n    <script src=\"https:\/\/elifeeurope.activehosted.com\/f\/embed.php?id=436\" charset=\"utf-8\"><\/script>\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dedd24f elementor-widget elementor-widget-image\" data-id=\"6dedd24f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"99\" height=\"185\" src=\"https:\/\/buzzmonitor.com\/wp-content\/uploads\/2025\/04\/tami.webp\" class=\"attachment-full size-full wp-image-4190\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Performance de atenci\u00f3n al cliente en redes sociales Banca vs Fintech Descubre qu\u00e9 sector tiene mejor performance de atenci\u00f3n al cliente en redes sociales, si bancos tradicionales o fintech que operan en M\u00e9xico. Completa el formulario y descarga el estudio<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7544","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/buzzmonitor.com\/es\/wp-json\/wp\/v2\/pages\/7544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buzzmonitor.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/buzzmonitor.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/buzzmonitor.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/buzzmonitor.com\/es\/wp-json\/wp\/v2\/comments?post=7544"}],"version-history":[{"count":3,"href":"https:\/\/buzzmonitor.com\/es\/wp-json\/wp\/v2\/pages\/7544\/revisions"}],"predecessor-version":[{"id":7548,"href":"https:\/\/buzzmonitor.com\/es\/wp-json\/wp\/v2\/pages\/7544\/revisions\/7548"}],"wp:attachment":[{"href":"https:\/\/buzzmonitor.com\/es\/wp-json\/wp\/v2\/media?parent=7544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}