Discover Customer Service with Buzzmonitor
Multichannel customer service: social media, e-mail, WhatsApp, chat and Google My Business in a single platform.
Omnichannel
- ChatGPT integrated for better, faster replies.
- Up to 3x lower SLA with AI-generated replies.
- Performance data for the brand’s service and for each agent.
- Classification of service urgency and crisis prevention.
- Categorization of questions, sentiment and tags done by AI.
- Less time on processes and more time focused on the customer!
Artificial Intelligence
Buzzmonitor features SmartReplies! The artificial intelligence that delivers automatic replies across every social network, giving your service team real-time Insights.
Buzzmail
Buzzmonitor can also be used for e-mail support, which means your service team can answer customers by e-mail using the same service reports already available in Buzzmonitor.
Prioritization
Tickets streamline the relationship between agents and the “backoffice” team and help make your service far more effective!
Triggers, in turn, let you schedule alerts sent to your e-mail (or your client’s) about critical situations or mentions of competitors.
Gifs and emoticons
Buzzmonitor’s interface is flexible and dynamic, for faster conversations with a personal touch: you can use emoticons and GIFs in your messages!
Customer service on
Google My Business
Buzzmonitor offers a service channel for Google My Business. With it, your brand can respond to consumers who leave reviews on Google.
You can monitor service on this platform and build integrated dashboards for all your business locations — franchises especially.
Service
- Team Structure
- Queues
- FAQ
- Internal Messages
- User records
Service
In Buzzmonitor you classify and organize your information in a few clicks, and you also get 15 preconfigured reports created automatically when you add a new brand to the platform.
Get Buzzmonitor
starting at
$390 USD per month
Our plans include:
- Full social media monitoring with AI
- Strategic performance metrics
- Multichannel customer service across all major channels
- Unlimited real-time dashboards
- Social media post scheduling
- ChatGPT integrated into the platform modules
- AI Insights for monitoring analysis
- CRM integration
- And much more
Free trial
Sign in with Facebook or Twitter and try the best social media platform for FREE during 14 days!
More than 1,000 companies around the world!
